Two weeks ago, something really interesting yet extremely annoying pissed me off. I went to a bar/lounge in Mikocheni with my cousin and her friend. Both of them ordered shisha. One round came though they said it was weak and told the waiter that they wanted another round.
It never came.
50 minutes later, we wanted to leave and we all started fighting with the waiters and management about paying. Eventually, one of the waiters started laughing and I was like, excuse me, WTF are you laughing? How is this funny?
What shocked me was I did this whole slagging match in Swahili. I did not know my language had improved that much.
Which leads me to wonder, why is it that businesses in Africa are so weak on customer service?